Courses

Create and Maintain Respectful Workplaces

 The more things change, the more they stay the same. If you ask people what they want most in their job, it isn’t money, not that fair compensation isn’t important. What they want is to get along and belong and to feel that their contribution to corporate success is acknowledged and recognized. Too often when asked “why did you leave your last job?” you hear “The workplace was toxic”, or I wasn’t challenged”, or “nothing seemed to change or get done” or “I never got any feedback”.  

This new, three-day online workshop addresses many of these issues. As a business leader, you can affect positive changes in the workplace by adding these skill sets to your corporate culture.

In this workshop, participants can expect to be challenged to recognize their responsibility in creating and maintaining a positive workplace culture by developing fundamental skills in:

• assertive communication
• reflective listening
• objective feedback  
• asking productive questions

Leadership Skills

Leadership is a decision, not a position. Leaders are those individuals who recognize and value the contributions of others. They work for successful end results, not for personal kudos they hope to receive. They challenge and encourage others to give their best and they model the behaviours that others recognize as positive and affirming.

We customize learning solutions to meet the needs of your team, regardless of their current situation. Each session contains practical relevant examples, a proven process, and immediate application.

The skills practised in this practical workshop include:

• Executive Communication with a focus on active listening
• Identifying potential problems/writing problem statements
• Encourageing Teamwork
• Ability to coach/mentor
• Reliability/person accountabiltiy
• Creativity
• Flexibility
• Strategic Thinking/Deductive Reasoning

Effective Meeting Management

If you are meeting because it’s Tuesday, rethink your plan. If you groan at the thought of attending yet another meeting, and have influence on those who call them, encourage attendance at this workshop. Meetings can, and should be meaningful and effective. They have a purpose and can easily get off track. In this workshop you will learn to:

• explore alternatives to meetings
• determine who should attend
• invite submission of materials to be discussed
• prepare an agenda
• establish a timeframe
• determine outcomes
• manage distractions
• build concensus
• engage all participants
• create an action plan

Assert Yourself

This workshop is for anyone who has difficulty saying ‘no’ without fabricating an excuse. Whether you are being asked to do more work than you have time to efficiently do, or to do something socially that you just have no interest in, you will discover a positive, affirming language to say what you want. Yes, you can be both assertive and gracious at the same time. You will:

• decide your limits
• frame assertive statements
• practice assertive language
• respond effectively to bullying behaviours

Deliver Objective Feedback

Feedback, delivered well, is one of the most effective interpersonal skills. Managers who know what motivates people, use feedback as an essential skill. Individuals who build harmonious working relationships, use behaviour based feedback as the basis of trust and respect. This workshop delivers a fool-proof formula that makes giving and receiving feedback easy, effective and instantly applicable. Participants will:

• practice the 3-step positive feedback process
• practice the 6-step constructive feedback process
• discover when and where to give feedback

Scenarios based on true to life work experience enhance the learning and make applying the skill of giving and receiving objective feedback much easier. 

Deliver Dynamic Presentations

It doesn’t matter if you are the keynote speaker at a conference for 5,000, or simply trying to get people onside with your point of view, presentation skills are valuable and will help you accomplish your goals. This is a workshop, not a lecture; you will practice presenting for a good part of your time. Over two days you will develop a 10 minute presentation on a subject of your choosing, from purpose statement through delivery. Your peers will give you effective feedback during the practice sessions. You will:

• define your audiences’ expectations
• develop your purpose statement and content
• discover your ideal presentation style
• select engaging media
• conquer your nerves
• troubleshoot your presentation
• present

Coaching Skills

Coaching Skills are required for both managers and supervisors, and are great skills to learn to achieve success at any job. Employees may be asked to train new employees in job roles and responsibilities or they may manage or supervise a large enterprise trying to maintain bottom line profitability while encouraging and motivating staff. In both cases, responsible individuals need to know how to help their staff (or colleagues) get the most from their own personal skills and talents.

Coaching skills, when highly developed, go a long way towards developing and maintaining high functioning teams and workplaces. Good coaches know when to hold on to control and when to let it go; they know how to motivate and how to provide effective feedback. A great coach can not only hear what a person is saying, they can read a person’s non-verbal language and gauge what is hiding beneath the surface. Coaching is an active skill. A coach works from a position of support for their employees, through the challenge of motivating excellence, to correcting inappropriate behaviours.

When the course is completed participants will be able to:

• define the topic and needed actions
• establish the impact of worker behaviours
• initiate a plan of action
• get buy-in and total commitment
• confront resistance
• clarify consequences

Participants will be asked to complete exercises designed to reinforce learning and to build their knowledge of coaching principles. They will work on scenarios that ask them to apply the skills learned in the safe, controlled workshop setting before using them on the job.

The final session will be a skills practice coaching session with another participant or a trainer. This will be observed and evaluated by your peers as well as the master trainer.

Participants will leave the session with the knowledge, skills, and attitudes needed to apply directly to the workplace.

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